yourtinyoffice

Terms of Service

Version 2026-11-02

Terms of Service for the online service "yourtinyoffice" (the "Service") provided by CMaier GmbH, Webersiedlung 11, 8402 Werndorf, Austria (the "Provider"). Version 2026-11-02.

1. Scope and business customers only

  1. These Terms govern all contracts between the Provider and the user (the "Customer") concerning the use of the Service.
  2. The Service is offered exclusively to businesses within the meaning of § 1(1)(1) Austrian Consumer Protection Act (KSchG) and § 14 German Civil Code (BGB), i.e. natural or legal persons acting in the course of their trade, profession or self-employed activity. By registering, the Customer confirms that they act as a business. Consumers are excluded from using the Service.
  3. Deviating terms of the Customer do not become part of the contract, even if the Provider does not expressly object to them.

2. Subject matter

  1. The Provider makes the Service available to the Customer as software as a service over the internet. The Service is used to manage customers, record time, create offers and invoices including electronic invoices (Factur-X/ZUGFeRD), send them by e-mail and view a financial overview.
  2. The scope of functions is defined by the service description on yourtinyoffice.com in the version current at the time the contract is concluded. The Provider may develop the Service further as long as its essential functions are preserved.
  3. The Customer does not receive software for installation; the contract covers use through the browser only.

3. Conclusion of contract

  1. The contract is concluded when the Customer completes registration and accepts these Terms and the Data Processing Agreement.
  2. When a paid plan is booked, the corresponding contract is concluded upon completion of the order process with the payment provider.

4. Plans, prices and payment

  1. Free: free of charge.
  2. Basic: currently EUR 12 net per month plus statutory VAT.
  3. Pro: currently EUR 20 net per month plus statutory VAT.
  4. The functions and limits of each plan are defined by the plan overview (pricing) on yourtinyoffice.com in the version current when the contract is concluded or the plan is booked. Team members of a plan that includes them act on behalf of the Customer; the Customer is responsible for their use of the account and for their compliance with these Terms.
  5. Unlimited functions (e.g. unlimited invoices) are intended for the normal use of a small business (fair use). Where usage clearly exceeds this, for example more than 500 invoices or 1,000 expenses per month or unusually large amounts of stored files, the Provider may contact the Customer and offer an individual plan. To protect deliverability for all customers, mails sent through the Provider's mail server are limited to currently 200 per day and account; mails sent through the Customer's own SMTP server are not limited. The built-in AI features are limited per account and calendar month to currently 300 receipts on Basic and 1,000 receipts, 100 item lists and 30 layout drafts on Pro.
  6. Billing takes place monthly in advance through the payment provider Stripe. The Customer ensures that a valid payment method is on file. Invoices are provided electronically.
  7. The Provider announces price changes at least four weeks in advance by e-mail. The Customer may cancel the paid plan with effect from the end of the current billing period before the change takes effect.
  8. In case of late payment the Provider may suspend the features of the paid plan until payment is received; access to the data remains available.

5. Term and termination

  1. The Free plan runs for an indefinite period and may be terminated by either party at any time.
  2. The paid plans (Basic, Pro) have a term of one month and renew for a further month unless cancelled through the customer portal before the end of the current period. Switching between Basic and Pro is possible in the customer portal. After cancellation the account continues on the Free plan; team members can no longer sign in until Pro is booked again.
  3. The Customer may delete their account at any time in the settings (“Delete account”) or by notifying [email protected]. The Provider may terminate the contract with four weeks' notice.
  4. The right to terminate for cause remains unaffected, in particular in case of serious breaches of these Terms or unlawful use.
  5. The Customer is responsible for exporting their data before deleting the account (data export in the settings, clause 12). Deleting the account in the settings is the Customer's instruction to delete: all data of the account, including stored documents and the logins of its team members, is removed immediately and irrevocably from the live Service; residual backup copies are deleted automatically within 30 days, unless statutory retention duties apply.

6. Availability and maintenance

  1. The Provider strives for high availability of the Service but does not owe any specific availability. There is no entitlement to uninterrupted use.
  2. Maintenance, updates and disruptions at third parties (hosting, payment provider, public interfaces such as VIES) may lead to temporary restrictions. Planned maintenance is carried out outside usual business hours where possible.
  3. The Provider makes regular backups of the database. They do not replace the Customer's duty to retain their own business records.

7. Obligations of the Customer

  1. The Customer keeps their credentials confidential and informs the Provider immediately of any suspected misuse.
  2. The Customer is solely responsible for the accuracy, completeness and lawfulness of the data they enter and the documents they create, in particular for the tax and legal correctness of their offers and invoices (mandatory details, tax rates, small business scheme, reverse charge, retention). The Service offers assistance but does not replace tax or legal advice.
  3. The Customer ensures that they are entitled to process the data of their customers and contacts in the Service and fulfils their own data protection obligations as controller.
  4. When using their own SMTP server, the Customer is responsible for its configuration, deliverability and the lawfulness of dispatch. Dispatch through the Provider's mail server is permitted only for delivering offers and invoices to the Customer's recipients, not for advertising or bulk mail.
  5. The built-in AI features (reading receipts, items from a PDF, drafting layouts) are optional; each one is switched on and off by the Customer in the settings and processes only documents the Customer uploads while it is on. The values, lines and layouts proposed by the AI are non-binding suggestions that the Customer checks before saving or activating them; the Provider gives no warranty for their accuracy or completeness.
  6. Attacks on the Service, automated scraping, circumventing usage limits and any unlawful use are prohibited.
  7. The Provider may temporarily block individual content or access to the account where there are well-founded indications of unlawful content, a security incident, abuse (e.g. advertising or bulk mail through the Provider's mail server) or a material breach of these Terms. The block is limited to what is necessary in scope and duration. The Provider informs the Customer in advance where feasible, otherwise without delay, and gives them the opportunity to remedy the situation. The data export remains available unless the security risk prevents it.

8. Data protection and data processing

Where the Customer processes personal data of third parties in the Service, the Customer is the controller and the Provider the processor. The Data Processing Agreement forms part of these Terms and is concluded upon their acceptance. The processing of the Customer's own data is described in the Privacy Policy.

9. Rights of use

  1. For the term of the contract the Customer receives the non-exclusive, non-transferable right to use the Service for their own business purposes.
  2. All rights in the software, templates and design remain with the Provider. Content and documents created by the Customer remain the Customer's property.

10. Warranty

  1. The Provider provides the Service with the functions described at the time the contract is concluded. Defects must be reported to the Provider without delay in a reproducible manner; the Provider remedies them within a reasonable period.
  2. On the Free plan the Service is provided without warranty to the extent permitted by law.
  3. The Provider gives no warranty for the results of external services (e.g. VAT ID checks via VIES, ECB exchange rates).

11. Liability

  1. The Provider is liable without limitation for intent and gross negligence and for personal injury. Mandatory statutory liability, in particular under Art. 82 GDPR and the Austrian Product Liability Act, remains unaffected.
  2. In case of slight negligence the Provider is liable only for breach of essential contractual obligations whose fulfilment is a prerequisite for proper performance of the contract, and only for foreseeable damage typical of the contract. In this case liability is limited to the total fees paid by the Customer in the twelve months preceding the damaging event.
  3. On the Free plan liability for slight negligence is excluded.
  4. Liability for lost profit, indirect and consequential damage and for data loss that could have been avoided by reasonable own backups (export) is excluded unless intent or gross negligence applies.
  5. The Provider is not liable for tax or legal consequences of incorrect documents; responsibility for their content lies with the Customer (clause 7.2).

12. Data portability and switching (EU Data Act)

  1. In accordance with Regulation (EU) 2023/2854 (Data Act), the Customer may at any time and without notice period retrieve their data or switch to another provider or to their own infrastructure.
  2. Exportable data are all data the Customer has entered or generated in the account: company settings, customers and contacts, projects, time entries, text blocks, document templates, offers, invoices including line items and payment reminders, expenses, recurring invoices and the stored files (PDF, Factur-X/ZUGFeRD XML, receipts). The data export in the settings provides them as a ZIP file containing a machine-readable JSON file (data.json) and the original files.
  3. Not exportable are the Provider's software, source code and design, internal operational and security data (e.g. server logs) and stored SMTP passwords, which are removed from the export for security reasons.
  4. The Provider supports the Customer during switching with reasonable assistance, maintains the security and continuity of the Service during the transition and completes the transition within 30 days at the latest.
  5. If the contract ends other than by the Customer deleting the account in the settings (in particular by notice by e-mail or by the Provider), the data remain retrievable for at least 30 days after the end of the contract. They are then removed from the live Service; residual backup copies are deleted automatically within 30 days, unless statutory retention duties apply.
  6. The Provider charges no fees for switching or data export.

13. Confidentiality

  1. Both parties keep confidential the business information of the other party that comes to their knowledge in connection with the contract, in particular credentials, business and pricing information and unpublished information about the Service, use it only for performing the contract and protect it with reasonable care.
  2. This does not apply to information that is publicly known, was lawfully obtained from third parties, was developed independently or must be disclosed due to a legal obligation or an order of a public authority.
  3. The obligation continues for two years after the end of the contract. For personal data the Data Processing Agreement takes precedence.

14. Changes to these Terms

  1. The Provider may amend these Terms and the Data Processing Agreement where required by changes in law, changes to the Service or other objective reasons.
  2. The amended version is presented to the Customer at the next login and must be accepted to continue using the Service. If the Customer does not accept it, they may terminate the contract at that time (by deleting the account or by notifying the Provider); until then the previous version continues to apply.

15. Final provisions

  1. Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods and the conflict-of-law rules of private international law.
  2. The place of jurisdiction for all disputes arising from this contract is the competent court in Graz, Austria.
  3. Should individual provisions be invalid, the validity of the remaining provisions remains unaffected. The statutory provision replaces the invalid one.
  4. The contract language is German. This English version is provided for information; in case of discrepancies the German version prevails.